Privacy Policy

AJH Locksmiths is committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard your personal data when you contact us, use our website or request locksmith services.

For the purposes of applicable data protection legislation (including the General Data Protection Regulation (GDPR)), the company responsible for your personal data (“AJH Locksmiths” or “we/us”) is AJH Locksmiths.

It is important to note that we may amend this Privacy Policy from time to time. Please check this page regularly for the latest version.

What Information Do We Collect?

When you use our services, we may collect some or all of the following personal information:

• Name and contact details (address, phone number, email). 
• Property details (to enable us to attend the correct location).
• Payment information (where relevant for billing purposes).
• Any additional details you provide when requesting services.
   

We may also collect limited technical information through cookies when you visit our website (see “Cookies” below).

How We Use Your Data

We only use your personal information to:

• Respond to your enquiries and provide locksmith services.
• Arrange appointments, emergency callouts and ongoing security support.
• Process payments and issue invoices.
• Improve our services and website.
• Comply with legal obligations (such as record-keeping and tax requirements).
   

We do not sell or share your personal data with third parties for marketing purposes.

Cookies

A cookie is a small file placed on your device to help us analyse web traffic and improve your browsing experience. We use cookies to see which pages are most useful and to enhance our website.

Cookies do not give us access to your computer or personal information beyond what you choose to share. You can choose to accept or decline cookies via your browser settings.

Data Retention

We will only keep your personal data for as long as necessary to provide our services and meet legal requirements. For example:

• Enquiry and job records: up to 3 years.
• Invoices and payment records: up to 6 years (as required by HMRC).
   

After this period, your data will be securely deleted or anonymised.

Your Rights

Under GDPR, you have the following rights:

• The right to access the personal data we hold about you.
• The right to rectification if your data is inaccurate or incomplete.
• The right to erasure (“the right to be forgotten”).
• The right to restrict or object to our processing of your data.
• The right to data portability.
• The right to complain to a supervisory authority.
• The right to withdraw consent at any time.
   

To exercise your rights, please contact us using the details below.

Contact Details

Data Controller: AJH Locksmiths
Email: adam@ajhlocksmiths.co.uk